Terms and Conditions

Thank you for signing up to one of my retreats - please read the following important terms and conditions.

This contract sets out:
• your legal rights and responsibilities;
• my legal rights and responsibilities;
The contract below sets out the legal terms that will govern my relationship with you and apply to the services.  The intention of this contract is to bring clarity to our relationship, protect both parties and take care of the business side of things so that we focus on enjoying the retreat.

In this contract
• ‘I’, ‘me’ or ‘my’ means Francesca Secolonovo trading as ‘Francesca Secolonovo Wellness’.
• ‘You’ or ‘your’ means the person booking a place on a Francesca Secolonovo Wellness retreat.
If you would like to speak to me about any aspect of this contract, please get in contact by:
e-mail: Francesca.secolonovo@yahoo.com

Introduction
If you book a place on my Retreat you agree to be legally bound by this contract, including the details of the Retreat which are set out on the webpage for the relevant Retreat at www.francescasecolonovowellness.com.

Reserving your place on the Retreat

Below, I set out how a legally binding contract between you and me is made:
Your place an order on the site by clicking on the ‘book now’ button and filling in the booking form or you may place an order with me by sending me an email.
When you place your order at the end of the online checkout process by clicking on the payment button, or you send me an email, I shall acknowledge it by an automated email.
This acknowledgement does not, however, mean that your order has been accepted.
When you decide to reserve your place on the Retreat, this is when you make a contractual offer to me.

I may contact you to say that I cannot offer you a place, for example if I do not think the Retreat is right for you or there has been a mistake in the pricing or description of the Retreat.

I shall only accept your request for a place when I confirm this to you by sending you a confirmation email. At this point a legally binding contract will be in place between you and me, and I shall reserve you a place on the Retreat.

Your responsibilities

You will pay the price for the Retreat in accordance with the Retreat description on the relevant webpage.
You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably request to make the Retreat relevant and useful for you.
Attendance at the Retreat is not therapy or counselling.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with me if there is anything I can do to support your time at the Retreat.
At the Retreat you will be offered variations of yoga positions for you to choose according to your level of fitness and physical capability. It is entirely your responsibility to listen to your body and make sure your practice remains within your physical capability. Yoga is not competitive and listening to your body and the extent to which it is available for the various poses is essential. I am not able to accept any responsibility for any damage or loss you may suffer as a result of your pushing your body beyond its limits.

Fees and payment
The price for each Retreat is set out on the webpage for that Retreat.
Payment is via direct bank transfer or any other method described on the webpage for the Retreat or as agreed between us.
A non-refundable deposit of £200 is payable when you book the Retreat. The final payment is due 8 weeks before the Retreat.
If any payments are not paid on the due date, you may lose your place on the trip.

Refund and cancellation policy

The fees are non-refundable except for:
Where I cancel a Retreat, you are entitled to a refund for any payments you have made in
advance and if you book your place more than 12 weeks before the start of the Retreat, you have a 10 day ‘cooling off’ period as described below.
As I am a small business and I have to uphold my commitments to my own suppliers, unfortunately I am not able to make any exceptions to this no-refund policy, not even for personal emergencies. I also need to mention available refunds are only towards your payment for your accommodation to partake in the Retreat and not towards any tickets or flights you may have arranged or paid for.
For this reason I strongly advise you to take out travel insurance to protect yourself against illness, emergencies, changes in your circumstances.

In the event you are unable to attend the Retreat:
you may transfer your Retreat place to a friend or you can choose to offer your place as a special bursary to a suitable woman selected by me in need of this Retreat.

There is no refund for leaving the Retreat early or arriving after the scheduled start time. There is no partial reimbursement if you choose to opt out of any part of the programme.

Cooling off period

If you book your place more than 12 weeks before the start of the Retreat, you may cancel this contract within 10 days without giving any reason.

The cancellation period will expire 10 days after the date of the contract.
If you book the Retreat within 10 weeks of its start date, you may cancel but with accordance to the refund policy stated above.
 

Effects of cancellation in the cooling off period
If you cancel this contract in accordance with the cooling off period I shall reimburse to you all payments received from you and I shall make the reimbursement promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

Photograph release
I may photograph and video group activities for use in future marketing materials and by entering into this contract with me you hereby give to me your consent to use your image for this purpose.

Covid 19

Should we go into another national lockdown you will receive a full refund.

*Attendees are to ensure they are in well health and to they are not experiencing Covid-19 symptoms 48hours before the retreat date. Note that Francesca Secolonovo reserves the right to amend our COVID-19 policy amendments, as the situation changes.

Third party rights
No one other than a party to this contract has any right to enforce any of its terms.

www.francescasecolonovowellness.com